b'Meet Adrian Mller, owner of the popular Hotel Stern in Chur, Switzerland.Invelestias apiciis qui blaborum aut etur, odi ducipsa We love working with people who are asveligni aligendit as dolupta temqui ucipsa veligni aligendit passionate about places as we are, creatingas dolupta temqui.unforgettable memories during their stay. Adrian Mller embodies this. He is the owner of the oldest hotel in Chur, a historic Swiss town on the route of the Glacier Express and the Bernina Express. Adrian and his team have been welcoming our customers for 18 years. This life-long love affair with hospitality and Hotel Stern started early in Adrians career, so we wanted to find out what drives him to offer and maintain the fantastic level ofWhat does supporting your community mean to you?personal service his hotel has provided our customers. We use local produce and purchase locally, says Adrian. We consider local companies for work we need carrying CHUR out, as well as giving young people a chance to step into the business. We have nine apprentices at our hotel. Its no surprise that Adrian is so passionate about apprentices as this is how his career started, and his son now works in a hotel in Londonperhaps with an eye on taking over the running of Hotel Stern someday.What is it about Chur that people love?People love Chur because its an authentic taste of Switzerland. Its a small, clean, historic and pretty town and easy to get around. I see a good future for Chur, too. Its still not a mainstream destination like bigger places in the Having made his way up from an apprentice to owner of thecountry. With its character, Chur is a much nicer and more 4-Star Hotel Stern in Chur, Switzerland, Adrian Mller knowsauthentic experience of Switzerland.exactly how important a welcoming hotel is to his guests. Living and working in such a beautiful part of the world, its a Personal service is the most important element of ourwonder Adrian would ever want to go anywhere else. business, he says. We take the time to help our guests when they have any questions or queries. The personal touch really matters to our guests: a genuine word here orStay at the Hotel Stern on our Classic Glacier Express holiday there, showing care and attention. on page 14 or visit greatrail.com/GEJWhat do you love about the job?Every day is different and to truly provide service, in todays digital world, people appreciate you making an effort,says Adrian.HOTEL STERN, CHURThere is not just one highlight of my joball these interactions make up my best memories, especially when guests tell me how well one of our staff responded to a request or solved a problem.This welcoming attitude is what makes Hotel Stern so special to guests. The teamwork and the sense of hospitality we provide, along with the hotels great history creates a wonderful experience for our guests, adds Adrian. We will always strive to improve and never give up trying to be better but Im really proud of how well our staff work together. They all uphold the spirit of Hotel Stern, one in which everything is possible.BEHIND THE JOURNEY 9'